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OVERNIGHTBack to Overnight

HERE TO HELP

Keep your
progress going.

Something in the way? Get help with your account, your workspace, or your privacy.

Email support

No sign-in required. Email links open a draft; nothing is sent until you send it.

What can we help with?

Account & saving

Trouble signing in or saving your work? Keep any tab with unsaved changes open, try the app’s retry controls, and export a copy if you can.

Get account help

Membership

For test billing and cancellation, open Account → Membership. If you cannot access it or finish canceling, email us for help.

Get membership help

Security

Report a concern privately with a brief description and steps to reproduce. Do not access or include another person’s information.

Report a security concern

Your information. Your choices.

Request personal information, corrections, account deletion, or a review of a privacy decision. Parents, guardians and authorized agents can contact us too.

What happens when I request deletion?

Free beta accounts without billing records can delete directly in Account → Delete account. Other deletion requests are manually verified and processed. Export your workspace from Account first if you want a copy. Export is optional and does not include all authentication, support or billing records.

If you have a test subscription, cancel through Account → Membership and confirm completion on Stripe. If you cannot, tell us so we can help coordinate cancellation.

Opening an email draft, deleting a project, signing out, or canceling membership does not delete your account. We will explain completion and any relevant exceptions. Limited records may be retained for legal or security needs; provider backups may expire later.

What should I include in my request?

Send from your account email when possible. Tell us what you need, or describe a problem and its approximate time without private task content. We may ask for proportionate verification of account ownership or authority.

Never send passwords, sign-in codes or full card details. Do not send a workspace export unless specifically needed and arranged securely.

When will I hear back about a privacy request?

We aim to acknowledge privacy requests within 10 business days and respond within 45 calendar days, subject to shorter legal deadlines or a permitted extension we explain to you.

You do not need to pay or accept new terms to make a request. Read our Privacy Policy for details.

Support is provided by AFTERIMAGE, INC., California, United States. Overnight is not monitored for emergencies.